Thursday, June 16, 2011
I Filed a Formal Complaint
Today I filed a formal complaint with Kaiser Member Services. I am thankful that the woman I spoke to was very kind and professional and wholeheartedly agreed that Kaiser had been negligent (her words). She is expediting the complaint. She varified all the information she gave me to avoid any further passing along of wrong information. I have formally asked that the medical review be cancelled and that my daughter's coverage begin as I was told, on July 1, and for the rate I was quoted.
Please pray that this turns out in my favor.